STORM UPDATE 7 NOV 2011 08:55am
STORM UPDATE 7 NOV 2011 08:55am
Good morning. As many of you know we had an incredible early season storm that arrived Saturday afternoon and continued through Sunday morning. The storm left most of the Northeast without power as a result of downed trees and power lines.
The technical team at CheckWriters Payroll has been working throughout the weekend to ensure that our processing facilities are up and available to receive Client data. The HR Check web portal is available for all authorized Clients to access and enter payroll data for processing. Our processing servers are up and running here at our corporate office in West Springfield, MA. We are fully staffed and operating as usual today, Nov 1.
NEW 7 NOV: Power has been completely restored to CheckWriters corporate office and processing center. We turned the generators off and turned the heat up!
Like many of our Clients, friends and neighbors last weeks storm severly restricted the way we conducted business from day to day. At CheckWriters we understand the importance of keeping you informed when natural disasters in our area may affect the way that we handle our daily operations. We are committed to ensuring that your payroll and HR data is processed timely and also that you know the status of our daily operations. Many thanks to our Clients, vendors and CheckWriters staff who worked through the disruption and made certain that tens of thousands of Client employees were paid timely and accurately last week.
NEW 4 NOV: Our landline telephone systems came back up this morning so we immediately converted from cell and 4 G communication back to our standard systems. You will now be reaching our reception desk when you call our main office numbers. Please use our main office numbers rather than the cell numbers you may have been given this week. Email distribution has also been completely restored enabling us to respond quickly to email communications.
Although our power is still out, we continue to operate at full capacity utilizing our alternative power supplies.
The week is nearly over and our team has processed payroll for more two thousand companies while operating without standard power, phone, and internet systems.
NEW 3 NOV: We are still operating under our Business Continuity Plan implemented on 31 Oct. There have not been any changes to the utility access in our area. We are operating at full capacity and with extended hours to accomodate our clients that are also experiencing storm outages. We are hopeful, but really don't expect our power or phone lines to be available before next week. Again, our biggest challenge is communication with our clients. Please be patient, our Customer Service Specialists are working feverishly to get back to their clients as quickly as possible.
NEW 2 NOV: If you are communicating with our office via FAX, that service is working uninterupted.
If you are communicating via EMAIL, that service is uninterupted, however distribution to recipients is slower than normal. We will respond to your emails as soon as possible.
NEW 2 NOV: All of us here at CheckWriters are working extended hours to to ensure that your payroll and HR data is processed timely. Thank you for your patience and incredible customer loyalty as we work through these storm outages.
NEW 1 NOV: The only challenges that we are facing today is incoming telephone lines into our West Springfield facility. Those lines are down throughout the area so we only have cell phone access out to our clients.
If you call our main telephone number at 413-734-1351 you will be able to leave a voice message in our general mail box. We are checking that box for messages every 15 minutes and distributing those messages directly to the Customer Service Specialists. They will be returning your calls throughout the day.
Our Customer Service Specialists are also placing cell phone calls to each of their Clients that currently call or fax in their payroll data.
Please check back frequently for updates.
The technical team at CheckWriters Payroll has been working throughout the weekend to ensure that our processing facilities are up and available to receive Client data. The HR Check web portal is available for all authorized Clients to access and enter payroll data for processing. Our processing servers are up and running here at our corporate office in West Springfield, MA. We are fully staffed and operating as usual today, Nov 1.
NEW 7 NOV: Power has been completely restored to CheckWriters corporate office and processing center. We turned the generators off and turned the heat up!
Like many of our Clients, friends and neighbors last weeks storm severly restricted the way we conducted business from day to day. At CheckWriters we understand the importance of keeping you informed when natural disasters in our area may affect the way that we handle our daily operations. We are committed to ensuring that your payroll and HR data is processed timely and also that you know the status of our daily operations. Many thanks to our Clients, vendors and CheckWriters staff who worked through the disruption and made certain that tens of thousands of Client employees were paid timely and accurately last week.
NEW 4 NOV: Our landline telephone systems came back up this morning so we immediately converted from cell and 4 G communication back to our standard systems. You will now be reaching our reception desk when you call our main office numbers. Please use our main office numbers rather than the cell numbers you may have been given this week. Email distribution has also been completely restored enabling us to respond quickly to email communications.
Although our power is still out, we continue to operate at full capacity utilizing our alternative power supplies.
The week is nearly over and our team has processed payroll for more two thousand companies while operating without standard power, phone, and internet systems.
NEW 3 NOV: We are still operating under our Business Continuity Plan implemented on 31 Oct. There have not been any changes to the utility access in our area. We are operating at full capacity and with extended hours to accomodate our clients that are also experiencing storm outages. We are hopeful, but really don't expect our power or phone lines to be available before next week. Again, our biggest challenge is communication with our clients. Please be patient, our Customer Service Specialists are working feverishly to get back to their clients as quickly as possible.
NEW 2 NOV: If you are communicating with our office via FAX, that service is working uninterupted.
If you are communicating via EMAIL, that service is uninterupted, however distribution to recipients is slower than normal. We will respond to your emails as soon as possible.
NEW 2 NOV: All of us here at CheckWriters are working extended hours to to ensure that your payroll and HR data is processed timely. Thank you for your patience and incredible customer loyalty as we work through these storm outages.
NEW 1 NOV: The only challenges that we are facing today is incoming telephone lines into our West Springfield facility. Those lines are down throughout the area so we only have cell phone access out to our clients.
If you call our main telephone number at 413-734-1351 you will be able to leave a voice message in our general mail box. We are checking that box for messages every 15 minutes and distributing those messages directly to the Customer Service Specialists. They will be returning your calls throughout the day.
Our Customer Service Specialists are also placing cell phone calls to each of their Clients that currently call or fax in their payroll data.
Please check back frequently for updates.
